Orders will normally be dispatched within 24 hours of receipt but please allow up to seven days for delivery. Express delivery (next day) can be arranged but will incur additional costs. Please contact us by email or telephone for full details.

Parcels will require a signature on delivery. Our couriers only deliver during normal office hours so if you cannot be available to accept a parcel, please provide an alternative delivery address or details of where your parcel safely be left.

Our standard delivery charge is set at £4.50 for all orders up to £25.00 in value. If your order value is greater than £25.00 for one address in the UK (Mainland only) we will send them free of charge.

Any claims for non delivery, shortages or breakages must be made by email to info@queensparkpreserves.co.uk within two days of delivery.